Need help?

If it’s your first visit to Substation then yes, you will need to complete a waiver. We will send you an automatic reminder when your waiver is about to expire.

Your day pass gives you access to Substation climbing facilities and cafe during opening hours. Arrive anytime and stay as long as you like!

No, anyone can climb with us. Kids and teens under 18 need one adult supervisor to every two children. 14-17 year olds can take an assessment to climb unsupervised. See our Kids and Families page.

Yes, you'll find lockers by the toilets that require you to bring a lock.

No, you can always purchase passes at reception but we do have a capacity so during peak times we recommend booking to guarantee access.

Please email macclesfield@substation.co.uk and we will do our best to accommodate any change requests.

Each night we collect all items left behind and store them in our lost and found. Please ask reception for your belongings next time you’re in. We can only hold onto lost property for a maximum of 27 days though.

Unfortunately the building is not currently wheelchair accessible.