About Substation Brixton
Substation is a state-of-the-art fitness and climbing gym in the heart of South London. As an independently owned establishment, we put people and the planet at the forefront of what we do. The sense of community we have found in Brixton has been incredible and a major part of the role will focus on building on this already fantastic relationship with our loyal following. Substation is far from just a climbing wall; we are a holistic lifestyle facility. In Substation you’ll find:
- state-of-the-art fitness and yoga studio
- treatment room
- bouldering wall and training facilities
- dedicated kids only climbing area for ages 2-10 years
- strength and conditioning, and cardio gym
- café serving freshly prepared food and drinks
- work space with super-fast Wi-Fi
In fact, at Substation, you can work from the café, see an osteopath/physio, do a fitness class and go bouldering all in one day, hence that varied aspect of the role.
The role and responsibilities:
- Over seeing the daily operations of the bouldering wall, including staffing and customer service.
- Creating and maintaining an efficient rota
- Developing retail targets and ensuring they are met
- Up keeping excellent customer relations and service
- Responding to customer inquiries and resolve any customer service issues
- Maintaining a strong and enthusiastic spirit within the team
- Ensuring the safe and efficient operation of the bouldering wall, including enforcing safety rules
- Fostering positive relationships with local climbing organisations, suppliers, and businesses
- Building on existing community relationships
- Working in unison with marketing team
What we’re looking for in a candidate:
- A “can do” attitude
- At least two years management experience in a leisure, hospitality or retail environment
- Excellent leadership, communication, and interpersonal skills
- Ability to work flexible hours, including evenings and weekends
- Good I.T literacy (excel/word/google etc.)
- A passion for promoting positive lifestyle choices within a community
- Keen eye for detail
- Outstanding organisational skills
Substation Perks
- Private Healthcare Package for all full-time employees
- Free climbing at Substation gyms and reciprocal free entry to many gyms across London
- Free fitness classes
- All staff receive at least the London living wage
- Huge emphasis on staff wellbeing and progression
- Warm and welcoming environment
- 29 days annual leave, increasing by one day for every year worked (up to a max of 5)
- Scope to specialise in areas of personal expertise
- The job is full-time (40 hours per week) with a salary of £40k - £55k, depending on experience.
If this sounds interesting, please send your cv to sam@substation.co.uk.
