Simply fill out one of our waivers, either online using this link (to avoid queuing) or you can register on one of the iPad’s at Substation. Once complete you are free to climb unsupervised. We do offer an introduction to bouldering course for those that feel assistance would be helpful.

Yes – anybody entering the climbing area must have filled out a waiver (even if you are only supervising), any adult must fill out the “over 18 unsupervised” waiver, over 14s must fill out the “over 14s unsupervised” waiver with counter signature from parent or guardian and anyone under 14 must have an “under 18 supervised” waiver filled out by their parent or guardian.

There is no time limit on a climbing session, you are free to climb for as long as you like.

For general climbing there is no need to book, however, if you wish to book a party, group session or corporate event please give us a call on 01625 440144 or email to

All you will need is comfortable clothing, we offer the hire of climbing shoes and we sell chalk and chalk bags in the Substation shop.

Everybody on the climbing wall must wear climbing shoes, if you don’t own a pair they can be hired at Substation.

At Substation we always say “if you can climb a ladder, you can climb our walls” and this is so true. Our climbing range from really quite easy with solid large holds right through to expert level routes.

One adult can supervise a maximum of two under 14 year olds.

Safety is our top priority – as a supervisor you must ensure children don’t run in the centre, never go under another climber on the wall when moving around and do not jump from the wall. These rules and everything you will have learned watching our informative induction video are enforced to make your trip to Substation as safe and enjoyable as possible.

We offer children’s parties for ages 6 and upwards. Our children’s party page here provides all the information you will need.

If you cancel within 24hours of the class no refund or exchange is available, if you cancel within between 24 hours and 48 hours of the class you are able to swap the session for another date and time and if you cancel prior to 48 hours of the class you are entitled to a full refund or swap.

Our opening times are 10am-10pm weekdays and 9am-7pm weekends and bank holidays.

Yes! Gift cards can be purchased in-centre, or online here. They are redeemable against all Substation offerings from sessions through to merchandise.